​Q: Is Prodigy Health RX a traditional insurance plan?

A: No, Prodigy Health RX is not an insurance plan. Our service offers a subscription-based model that provides access to a range of over 1000 generic medications. Membership service at an affordable, fixed monthly rate. This approach eliminates the need for insurance-like co-pays or deductibles.

​

Q: What types of plans does Prodigy Health RX offer?

A: Prodigy Health RX offers two plans, one for individuals and a family plan

​

Q: Can I enroll my family under one Prodigy Health RX plan?

A: Yes, our family Plus plan allows you to include all members of your household. If you need to cover more individuals, you may opt for multiple subscriptions or choose our family-inclusive Premium Plus plan.

​

Q: How do I sign up for a Prodigy Health RX plan?

A: Signing up for Prodigy Health RX is straightforward. Simply click the “SIGN UP” button at the top of our website, select your preferred plan, and follow the on-screen instructions. Upon completion, you'll receive a confirmation email verifying your subscription.

​

Q: How does the Prodigy Health RX subscription work?

A: Once subscribed, you'll gain access to our secure member. Your subscription details are all managed digitally for ease and convenience.

​​​

Q: How quickly can I access services after signing up?

A: After signing up, you'll be instantly integrated into our system. Your digital access to Prodigy Health RX services starts immediately, and any physical materials related to your plan will be mailed to you within 7-10 business days.

​

Q: What do I have to do to get started?

A: Just click subscribe to enroll. Sign up and create your account to obtain your membership card. Call us, we can help you sign up.

 

Q: Will all prescribed drugs be free; at no cost to me?

A: Yes, all generic medications on our formulary.

 

Q: Can I begin using this benefit right after I sign up? Or is there a minimum wait time?

A: Yes, you can begin using it immediately for Mail Order, and for retail 24 hours after you sign up

 

Q: How long will it take for me to sign up and become activated?

A: Signing up is easy, it will only take a few moments to answer required information. Call us, we can help you sign up.

 

Q: Are my brand name drugs free?

A: Only your generic medications on the formulary are free with your monthly subscription.

​

Q: So, brand medication is not available?

A: Our pharmacists can help determine if there is an equivalent drug to help meet your medical need. Or you may obtain brand name medications through your retail pharmacy at a contracted cost.

​

Q: Can I change my subscription from family to single or single to family if I need to?

A: Yes, changes can be made on your monthly billing date.

​

Q: Can I cancel at any time?

A: Yes

​

Q: How do I get my prescriptions transferred?

A: Our pharmacist will contact your local pharmacy or physician and have your prescription transferred to us.

​

Q: What will the quantity be that I will receive as free?

A: The quantity will be as per the doctor’s order on the prescription. However, there is a maximum quantity limit allowed by the program. Charges may occur for maximum quantity limits exceeded.

​

Q: If I don’t use the plan, will I still be charged?

A: Yes. Monthly subscription applies to remain active in the program.

 

Q: Will my credit card be charged on a certain day each month?

A: Yes

 

Q: What if my medication is not on the formulary online?

A: If the medication is not on the formulary, call customer service to see if we can special order the medication. Additionally, our pharmacists can help determine an equivalent drug to help meet your medication need.